Question 1

Is the software really free?

Accepted Answer

Yes! The Sokosuite software is completely free. You only pay an annual hosting fee to keep your data securely stored in the cloud with daily backups. Every plan includes a 14-day free trial — no payment required to get started.

Question 2

What does the hosting fee cover?

Accepted Answer

The hosting fee covers secure cloud storage for your business data, daily automatic backups, system updates, and ongoing maintenance. Think of it like rent for your digital shop — we keep everything running so you can focus on your business.

Question 3

Can I change plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. When you upgrade, you get immediate access to the new features. When you downgrade, the change takes effect at the start of your next billing cycle.

Question 4

How do I pay?

Accepted Answer

We accept M-Pesa and bank transfers. You will receive a payment reminder before each billing cycle. Pay via M-Pesa Till number or Paybill — it takes less than a minute.

Question 5

What happens to my data if I cancel?

Accepted Answer

Your data is yours. If you cancel, your account remains accessible in read-only mode for 90 days. You can export all your data at any time. After 90 days, data is permanently deleted.

Question 6

Do I need special equipment?

Accepted Answer

No. All you need is a smartphone — which you already have. Sokosuite runs in your phone's browser, so there is nothing to install. It also works on tablets, laptops, and desktops. Receipt printers and barcode scanners are optional but supported if you want them.

Question 7

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We use secure cloud hosting with daily backups. Each business's data is completely isolated from other businesses.

Question 8

Can I use Sokosuite offline?

Accepted Answer

Yes. The POS works offline and syncs automatically when your internet connection is restored. You will never lose a sale due to network issues.

Feature	Starter	Growth	Business	Custom
Store Locations	1	Up to 2	Up to 5	Unlimited
User Accounts	1 + 1 cashier	1 + 7 users	1 + 15 users	Unlimited
Point of Sale
M-Pesa Payments
Receipt Printing
Inventory Management
Bulk-to-Retail Repackaging
KRA eTIMS Compliance
Credit Sales & Debt Tracking
Customer Loyalty
Invoicing & Billing
Accounting & Bookkeeping
Supplier Management
Reports & Analytics
Staff Permissions & Roles
Purchase Orders & GRN
Returns & Exchanges
Multi-Store Dashboard
Inter-Store Stock Transfers
Custom Integrations
Support	Email	Priority Email	Phone & WhatsApp	SLA & Priority

Free software, simple hosting

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Business

Custom

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